Warranty

1.Scope of Application
This policy applies only to small home appliances (such as rice cookers, electric pots, blenders, etc.). Applicable scope includes:

• Products purchased through official sales channels or authorized distributors.
• Non-man-made performance failures occurring during normal installation and use.

2.Return & Exchange Policy (Within 15 Days from Receipt)

• If the product has quality issues, missing parts, or transportation damage, customers may apply for a return, exchange, or reshipment of parts/products. The store will bear all shipping costs.
• If the return or exchange is due to personal reasons (e.g., wrong model selection, dislike, etc.), the customer must bear the round-trip shipping cost, and the following conditions must be met:
  • Packaging intact, no signs of use, does not affect secondary sales.
  • All gifts and accessories included, with the original invoice or order screenshot.
• All returns or exchanges must be approved by after-sales personnel before shipment.

3.Warranty / Replacement Period (Within 1 Year from Receipt)
(1) Whole-Unit Warranty: Within the warranty period, if any non-man-made fault or quality issue occurs, we offer:

• Repair: Customer returns the product for repair.
• Reshipment: Replacement parts and detailed photo/video repair guidance will be provided (excluding certain special components).
• Other solutions: To be arranged by mutual agreement between customer and seller.

(2) Whole-Unit Replacement: If the product cannot function properly due to quality issues within the warranty period, a free replacement unit will be provided without waiting for repair. (This policy applies only to certain products; please refer to the product page or confirm with customer service.)

4.Common Quality Issues
Include but are not limited to:
No power, rice cooker fails to start, control panel malfunction, damaged inner pot, severe deformation, automatic cooking interruption, no heating or abnormal heating, electric leakage, water leakage, or other safety problems.

5.Shipping Fee Policy

6.Situations Not Covered by Warranty / Replacement

• Incorrect usage: Damage caused by improper use, installation, or cleaning is not in accordance with the manual.
• Unauthorized disassembly: Unauthorized dismantling or modification voids the warranty.
• Man-made damage: Any damage caused by mishandling, dropping, water exposure, or external force.
• Free gifts: Complimentary items such as power cords, measuring cups, or spoons are not covered.
• Natural wear & tear: Natural aging or cosmetic issues beyond the warranty period.
• Unauthorized purchase channels: Products purchased outside official or authorized channels, or repaired privately, are not eligible.
• Subjective reasons: Minor scratches, personal preferences, or failure to follow operating instructions are not covered.

7.After-Sales Processing Timeline

• Replacement parts: The seller will ship new parts within 2-3 days.
• Repair: Processing time depends on the issue, generally within 1 week after receiving the product.
• Replacement: The seller will ship the replacement product within 2-3 business days after approval.
  • If a return of the original product is required, shipment of the new unit will occur within 2-3 business days after receiving the returned item.
  • Eligibility for replacement is subject to after-sales review.

Note: In special cases (e.g., parts shortage, complex failure), processing time may be slightly delayed. Customer service will proactively provide updates.

8.Contact Information

• Online Chat: Please contact customer service through the order page or chat window, providing videos or photos describing the issue. (Service Hours: Daily 8:00-22:00)
• Official LINE Account: @camel.appliance

• Email: camel@more-buy.com.cn
• Customer Hotline: 062-521-9353

This policy applies to CAMEL official stores on TikTok Shop, Shopee, and Lazada, as well as offline authorized distributors. For non-authorized channels, please refer to the respective platform policies. The store reserves the final interpretation right of this policy.

1.Scope of Application
This policy applies only to CAMEL brand Air Coolers. It covers:

• Products purchased through official sales channels or authorized distributors;
• Non-man-made performance failures occurring during normal installation and use.

2.Return & Exchange Policy (Within 15 Days from Receipt)

• If the product has quality issues, missing parts, or transportation damage, customers may apply for a return, exchange, or reshipment of parts/products. All shipping costs will be borne by the store.
• For returns/exchanges due to personal reasons (e.g., wrong model, dislike, etc.), the customer must bear the round-trip shipping cost, and the following conditions must be met:
  • Packaging intact, no signs of use, and does not affect secondary sales.
  • All gifts/accessories included, along with the original invoice or order screenshot.
• All returns/exchanges must be approved by after-sales personnel before shipment.

3.Warranty Period (Within 1 Year from Receipt)
(1) Whole-Unit Warranty: Within the warranty period, if any non-man-made fault or quality issue occurs, we provide the following after-sales options:

• Repair: Customer returns the product to the store for repair.
• Spare-part Reshipment: Replacement parts and detailed video/photo repair guidance will be provided (excluding certain special components).
• Other solutions: As agreed upon by the customer and seller based on the situation.

(2) Motor Warranty: The motor is covered for 3 years. If the motor fails due to non-man-made reasons (not caused by voltage fluctuation, water ingress, unauthorized repair, or modification), it can be repaired or replaced free of charge within the warranty period. The store will provide the motor spare part and video/photo replacement guidance. (The exact handling method will be confirmed with customer service based on the actual case.)

4.Common Quality Issues
Include but are not limited to:
Damage during transportation, fan not starting, extremely weak or no airflow, control panel malfunction, abnormal motor noise, water leakage, circuit board failure, power-cord contact issues, loose plug, water pump not working, and other non-man-made quality issues.

5.Shipping Fee Policy

6.Situations Not Covered by Warranty

• Improper use: Please operate according to the instruction manual. Damage caused by misuse, improper installation, or cleaning is not covered.
• Unauthorized disassembly: Unauthorized disassembly or modification voids the warranty. Please contact after-sales service before attempting any repair.
• Man-made damage: Damage caused by mishandling, misuse, running without water for long periods, external impact, use of non-original parts, overloading, or water-short circuit is not covered.
• Free gifts: Complimentary items such as ice packs or caster wheels are not covered by warranty.
• Aging / wear and tear: Natural aging, wear, or cosmetic issues beyond the warranty period are not covered.
• Unauthorized purchase channels: Products purchased outside official or authorized channels, or repaired privately, are not eligible for warranty.
• Subjective reasons: Minor scratches, personal preferences, or failure to follow operating instructions are not covered.

7.After-Sales Processing Timeline

• Reshipment of parts/components: New parts will be shipped within 2-3 days.
• Repair: Processing time depends on fault severity, usually completed and shipped back within 1 week.

Note: In special cases (e.g., part shortages, complex failures), processing time may be slightly delayed. Customer service will proactively contact you with updates.

8.Contact Information

• Online Chat: Please contact customer service through the order page or chat window, and provide photos/videos describing the issue. (Service Hours: 08:00-22:00 daily)
• Official LINE Account: @camel.appliance

• Email: camel@more-buy.com.cn
• Customer Hotline: 062-521-9353

This policy applies to CAMEL official stores on TikTok Shop, Shopee, and Lazada, as well as authorized online and offline distributors. For products purchased from non-authorized channels, please follow the corresponding platforms rules. The store reserves the final right of interpretation of this policy.

1.Scope of Application
This policy applies only to CAMEL brand washing machines, including:

• Products purchased through official sales channels or authorized distributors;
• Non-man-made performance failures that occur during normal installation and use.

2.Return & Exchange Policy (Within 15 Days from Receipt)

• If the product has quality issues, missing parts, or transportation damage, customers may apply for a return, exchange, or reshipment of parts. All shipping costs will be borne by the store.
• For returns or exchanges due to personal reasons (e.g., wrong model, dislike, etc.), the customer must bear the round-trip shipping cost, and the following conditions must be met:
  • Packaging intact, no signs of use, and does not affect secondary sales.
  • All gifts and accessories must be included, along with the original invoice or order screenshot.
• All returns or exchanges must be approved by after-sales personnel before the product is shipped back.

3.Warranty / Replacement Period (Within 1 Year from Receipt)
(1) Whole-Unit Warranty: Within the warranty period, if non-man-made damage or quality issues occur, we provide the following after-sales options:

• Repair: Customer sends the product back to the store for repair.
• Reshipment: Provide replacement parts with detailed video or photo repair guidance, including basic repair support (excluding certain special components).
• Other solutions: To be determined through consultation between customer and seller based on the situation.

(2) Motor Warranty: The motor warranty period is 3-10 years (depending on the product listing or promotional information). If the motor fails due to non-man-made reasons (not caused by voltage fluctuation, water ingress, unauthorized disassembly, or self-repair), customers are entitled to free repair or replacement within the warranty period. The store will provide motor replacement parts and video/photo installation guidance. (The specific handling method will be confirmed with customer service according to the actual case.)

4.Common Quality Issues
Include but are not limited to:
Damage during transportation, motor not turning, abnormal motor noise, control panel malfunction, unresponsive buttons, water inlet issues, abnormal noise during operation, automatic shutdown or freezing during use, etc.

5.Shipping Fee Policy

6.Situations Not Covered by Warranty

• Improper use: Please follow the user manual. Damage caused by misuse, incorrect installation, use of corrosive detergents, or overloading is not covered.
• Unauthorized disassembly: Unauthorized disassembly or modification will void the warranty. Please contact after-sales service before attempting repair.
• Man-made damage: Damage caused by mishandling, dropping, collision, or impact is not covered.
• Free gifts: Complimentary items such as drain hoses, inlet hoses, or dehydration baskets are not covered by warranty.
• Aging / wear and tear: Natural aging, wear, or cosmetic defects beyond the warranty period are not covered.
• Unauthorized channels: Products purchased outside official or authorized channels, or privately repaired, are not eligible for warranty service.
• Subjective reasons: Minor scratches, personal preferences, or failure to follow the operating manual are not covered.
• External factors: Damage caused by unstable voltage, lightning strikes, water ingress, humidity-induced short circuit, or power cords/plugs damaged by rodents are not covered, as they are not product defects.

7.After-Sales Processing Timeline

• Reshipment of parts/components: The seller will ship new parts within 2-3 days.
• Repair: The repair period depends on the degree of damage; generally, repairs are completed and shipped within 1 week.

Note: In special cases (e.g., parts shortage or complex failures), processing time may be slightly delayed. Customer service will proactively contact the customer to explain.

8.Contact Information

• Online Chat Window: Please contact customer service via the order page or chat window, and provide videos or photos describing the issue. (Customer service hours: Daily 08:00-22:00)
• Official LINE: @camel.appliance

• Email: camel@more-buy.com.cn
• Customer Hotline: 062-521-9353

This policy applies to products purchased from CAMEL official stores on TikTok Shop, Shopee, and Lazada, as well as from authorized online and offline distributors. For products purchased from non-authorized channels, please follow the respective platforms policies. The store reserves the final right of interpretation of this policy.

1.Scope of Application
This policy applies only to CAMEL brand refrigerators, including:

• Products purchased through official sales channels or authorized distributors;
• Non-man-made performance failures that occur during normal installation and use.

2.Return & Exchange Policy (Within 15 Days from Receipt)

• If the product has quality issues, missing parts, or transportation damage, customers may apply for a return, exchange, or reshipment of parts/products. All shipping costs will be borne by the store.
• For returns or exchanges due to personal reasons (e.g., wrong model, dislike, etc.), the customer must bear the round-trip shipping cost, and the following conditions must be met:                                                                                                   
  • Packaging intact, no signs of use, and does not affect secondary sales.
  • All gifts and accessories must be included, along with the original invoice or order screenshot.

• All returns or exchanges must be approved by after-sales personnel before the product is shipped back.

3.Warranty Period (Within 1 Year from Receipt)
(1) Whole-Unit Warranty: Within the warranty period, if non-man-made damage or quality issues occur, we provide the following after-sales options:

• Repair: Customer sends the product back to the store for repair.
• Reshipment: Provide replacement parts with detailed video or photo repair guidance, including basic maintenance service (excluding certain special components).
• Other solutions: To be determined through consultation between the customer and the seller based on the situation.

(2) Compressor Warranty: The compressor warranty period is 3-10 years (depending on the product listing or promotional information). If the compressor fails due to non-man-made reasons (not caused by voltage fluctuation, water ingress, unauthorized disassembly, or self-repair), customers are entitled to free repair or replacement within the warranty period. The store will provide replacement parts along with video/photo installation guidance. (The specific handling method will be confirmed with customer service according to the actual situation.)

4.Shipping Fee Policy

5.Situations Not Covered by Warranty

• Improper use: Please operate according to the instruction manual. Damage caused by misuse, incorrect installation, use of corrosive cleaning agents, or overloading is not covered.
• Unauthorized disassembly: Unauthorized disassembly or modification voids the warranty. Please contact after-sales service before attempting any repair.
• Man-made damage: Damage caused by mishandling, dropping, collision, or impact is not covered.
• Free gifts: Complimentary gifts are not covered by the warranty.
• Aging / wear and tear: Natural aging, wear, or cosmetic issues beyond the warranty period are not covered.
• Unauthorized channels: Products purchased outside official or authorized channels, or privately repaired, are not eligible for warranty service.
• Subjective reasons: Minor scratches, personal preferences, or failure to follow operating instructions are not covered.
• External factors: Damage caused by unstable voltage, lightning strikes, water ingress, humidity-induced short circuit, or power cords/plugs damaged by rodents or other external forces are not covered, as they are not product defects.

6.After-Sales Processing Timeline

• Reshipment of parts/components: The seller will ship new parts within 2-3 days.
• Repair: The repair period depends on the severity of the fault; generally, repairs are completed and shipped back within 1 week.

Note: In special cases (e.g., parts shortage or complex failures), processing time may be slightly delayed. Customer service will proactively contact you to explain the situation.

7.Contact Information

• Online Chat Window: Please contact customer service through the order page or chat window and provide photos/videos describing the issue. (Customer service hours: Daily 08:00-22:00)
• Official LINE Account: @camel.appliance

• Email: camel@more-buy.com.cn
• Customer Hotline: 062-521-9353

This policy applies to products purchased from CAMEL official stores on TikTok Shop, Shopee, and Lazada, as well as through authorized online and offline distributors. For products purchased from non-authorized channels, please follow the corresponding platforms rules. The store reserves the final right of interpretation of this policy.